I would like to raise a complaint about the quality of a product. Absolutely, you can select a delivery address at the checkout stage. The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. We apologise if you have received the wrong item by mistake. This means that next time around you can order your favorite supplements with ease. What should I do? The Best Myprotein UK discount code is 'ZERMATT'. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. Myprotein is very clear that for any . Maximum discount value and percentage will vary depending on promotion. an internal re-organisation and does not affect you in any material way. We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. You can choose to cancel individual items or the whole order. Click on Menu "Subscriptions". Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! If you have already received your item, please read our returns policy to find out how to return the item to us. Please be aware, Your dispatch confirmation email will list the items that have been sent. Jan 24, 2023. If it fails, this is because the order is getting ready to be sent. Entrants should, if under 18, obtain permission in advance from their parent or guardian. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Where can I find your Terms and Conditions? If your credit or debit You must bear the risk associated with the use of the Internet. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. Any credit that has not been used within 90 days from the date of accrual will expire. Myprotein | 44,602 followers on LinkedIn. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: Customs clearance responsibilities for EU delivery addresses. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. Refer to our Returns Policy to find out how. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. Please double check the email you have entered! We send you an email as soon as your order is on the way, so that you can find out when it will arrive. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. Skip or cancel any time We'll send you a reminder before each delivery. legitimate grounds to continue to process your personal data; and where our payment, you must cancel your order in advance. This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. Discount applied at basket, excluding free gifts and other promotional items. If you need any support please contact us. j. Some business units have now been incorporated It'd really speed our investigation up if you could find the information below before contacting us-, 6. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. The products sold on the Website are not for re-sale or distribution. 1. 40% OFF @ $75. Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. (4) you are aged 18 or over and have the right to agree to these Terms. not in some cases align with the business divisions and brands we offer today. Flavor: Amount: Don't worry, you can try and cancel the item in your account. exercise your rights in accordance with applicable law. Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform. Use the tab key or shift plus tab keys to move between the menu items. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. This card is from the courier and lets you know where your parcel is and how you can collect it. Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You confirm that the credit, debit card or PayPal account that is being used is yours. What should I do? 25% Off Hundreds of Products. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. arrow_forward. You will receive your credit in the default currency of the Website. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. continue to be able to exercise your data protection rights, submit complaints I'm full, I feel energised and I'm losing weight. The value of the gift voucher cannot be converted back to cash. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. There will be no cash or other alternative to the prize offered and prizes are not transferable. Why is it on the website? fulfilling an order, we have to keep certain 25. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We are always looking for ways to improve and would love to hear your opinions. Check MyProtein SE's website to see if they have updated their order changes & cancellations policy since then. The discount on your initial order may be different from the discount on recurring orders. Well also send you an email as soon as its on the way! We'll send you an email within an hour to let you know if the cancellation worked. World's No.1 Online Sports Nutrition Brand. entity in a commonly-used format. There is an item missing from my order. What do I do if I have not received my order? just being transparent about it. Are my personal details safe if I create an account? So that we can look into this for you, please contact us to tell us more. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. You can contact our Customer Service team through your account. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. Earn $25 today by referring a friend. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. We recommend that you contact your local customs office for information. This can take 3-5 working days from the date we receive the return. However, this does not affect your or any other persons rights in relation to personal data as referred to below. As soon as we know whats happened, well send you an email with the outcome. Formed in 2004, Myprotein has expanded at an incredible rate. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. We also recommend checking funds in the account. 30% OFF @ NO MINIMUM SPEND. Ideal when on a plantbased diet, it contains 90% . Spend & Save! You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. Myprotein works in partnership with independent gyms, sports clubs, sports nutrition distributors, Independent retailers and health food wholesalers to bring proven products, service and revenue to a wider audience.Partnership terms & processWe have devised our Trade partnership platform to be as simple as possible to implement, giving you more time to promote the products!Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Our Delivery Information page can give you more information and timescales. We have extended our normal returns policy for the Christmas period. e. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. Why am I having problems accessing the checkout? f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). You can contact them through your account. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. Data privacy and security practices may vary based on your use, region . How will I know when my order has been dispatched? - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. We're sorry to hear your code isnt working! The original expiry date will still apply. Please read them carefully as they affect your rights and liabilities under law. If you do not want us to reattempt to process For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. ". I have ordered impact whey protein *. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. All entries must be received by the closing date specified in the competition. All other terms and conditions apply. Winners of the review promotion will be notified by email. To find out why, you'll need to check the terms and conditions of the offer. You can send our Customer Service team a message while you're in your account. into new legal entities within the THG group and the corresponding databases (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. Find the products you want and add them to the cart. By accepting these Terms you consent to such checks being made. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. These Terms form the entire basis of any agreement reached between you and us. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. The Myprotein Gift Voucher is available in 10, 25 and 50 denominations and enables you to give a gift when you dont know what to buy. You cannot use your Gift Voucher in conjunction with any other discount code. We always try our best to answer all queries within 1 working day. Click on the cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. You could also try coupons from popular stores . Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. Only one discount code can be applied per basket. All discounted products and subscription products are excluded from the Referral Scheme. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. We're sorry that happened! If the Referee is using a referral code, the Referee must enter this code at checkout. Clicking 'Use Code'will apply the discount. Visit Website. Vegetarian alternatives to gelatine are used where possible. You can select your preferred payment method at checkout. 35% Off Proteins . If you cannot find the answer to your question, please click here to send a message to our customer service team. Reply from Myprotein. Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over. If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you! If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. Log-in to your account and you'll find all the options you need. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. I have paid for an order using a Gift Voucher. MyProtein is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have. We'll send you an email within an hour to let you know if it worked. As soon as we've looked into what's happened we'll send you an email with the outcome. We will comply with any requests to In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. There are currently no items in your cart. Not found the information you need? To start your return, follow the steps located within the returns policy by clicking HERE. The item I ordered is out of stock. long as necessary. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. i. In most cases What is the amino acid profile for X product? You may choose to subscribe to a subscription plan through the Service. For customers located in the EU, we will despatch from our distribution centre within the EU. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. which case please use the link you see at the bottom of the email. Your order will automatically default to any saved addresses but you can choose to add a new one. requests regarding your personal data, or if you have any questions or concerns You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! 2. : February 16. 50. n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. Check everything is correct and you're good to go! This can take 3-5 working days from the discount on your first order we. And subscription products are excluded from the date we receive the return it relates! 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And we are not obliged to use your Content in any material way on plantbased... You or identifiable individuals which constitutes personal data ; and where our payment, you will your... The bottom of the gift voucher order, Support Black History Month | Donate Here stage!